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IMPORTANT! If you’re a store owner, please make sure you have Customer accounts enabled in your Store Admin, as you have customer based locks set up with EasyLockdown app. Enable Customer Accounts
Cancellation & Return Policy
ALWAYS INSPECT YOUR SHIPMENT IMMEDIATELY UPON RECEIPT FOR ANY DAMAGES.
If your order is damaged take a photo immediately and contact customer service. Please include photos to assist in filling for damage claims.
Customer return requests must be authorized according to our Bio-Terrorism policies and a 15% restocking fee will apply. Product Return Requests must be made within 30 days of ship date. Product Return Requests made after 30 days of ship date will not be accepted. Please note: Private Label and Custom made products may not be returned.
The Bio-Terrorism policy states any product being returned to our facility from a customer must be in its original container with the original product seals still intact. The procedures must be followed before a credit may be issued.
A copy of the CRPA must be included with the return load for it to be accepted into our facility.
Please contact Customer Service customerservice@cibaria-intl.com, if you have any questions or need additional information.
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